IT Services Management Solutions

Techvision with its IT values, designs dynamic systems, drives end-to-end transformation programs, mitigates risks and reduces costs, helping companies master their IT environments. Techvision IT service management solutions help to break down barriers between IT and the business and align IT Service to the need of the business. It helps organizations optimize their IT infrastructure efficiency, reduce overheads and lower the total cost of IT ownership while ensuring a significant return on investment.

Our solutions offer concrete and effective assistance to IT organizations. We take you through the journey from the time the demands are made from business to IT through project planning, development, implementation and finally operations when the project goes live. We offer a complete plan of action for whatever situation might arise and respond with efficiently crafted strategy to businesses that have multiple projects and programs at their disposal.

Transfer of the customer IT-infrastructure to the maintenance by our company includes the consistent implementation of these basic processes of ITIL:

  • Service level management (SLM) - aimed at identifying the needs of the customer and providing a consistent quality of service. At the output of the process and service level agreement is formulated, which clearly spells out all the features of the service organization, the dates on which services are provided, the time of service availability, etc.
  • Configuration management (CFG) - aimed at forming and maintaining up to date infrastructure description and its standardization. This process plays a supporting role for the majority of the other processes of ITIL
  • Management of incidents (INC), service requests (calls) and the organization of customer service (Service Desk)- establishment of cooperation with the users, resolvong incidents occurring, prevent the recurrence of incidents, minimizing the response time to the incident, etc.
  • Change Management (CHG) - the development and implement of changes to optimize the IT-infrastructure to meet the business requirements of the customer
  • Problem Management (PRB) - a process to minimize the number of failures in the information system